When/how do I submit/choose my design? When the website launches, you will receive an email notification letting you know that it is up and you are able to upload your designs as well as seeing what designs everyone else has submitted.
Do I have to design all the dice I purchased right away? Nope! You can split it up into as many separate orders as you like. I know that the design process sometimes goes through multiple iterations and you may have more than one project going on. It wouldn’t work for us to force you to order all your dice at once, so we’re allowing you to split it up. Shipping is included for your first order, you’re responsible for the shipping costs after that.
Is there a time limit on when I need to order my dice? Nope. Our system will keep a record of how many dice you’ve pledged for and will keep that info on record until you are ready to order them. We plan to be here ready for you whenever you need us.
If I buy multiple dice do they all have to be the same? Certainly not! If you buy 2 dozen dice (for example) you can have 24 completely unique designs. Of course 24 dice of a single design is an option as well – or anything in between.
**For a more thorough FAQ, look at the bottom of our KS project page: https://www.kickstarter.com/projects/customgamelab/custom-game-dice-you-design **
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.